Category Archives: Video Visitation Technology

High Standard Customer Service Award Goes To Leading Network Provider

Thousands of inmates and their family members rely on a stable inmate communications network to stay connected to their love ones in a correctional facility. You never have to worry about dropped calls and losing your calling features with Securus Technologies. They provide their customers with an interactive network that gives you more ways to stay connected for less. Securus started out as a inmate communications regulator that was responsible for monitoring and surveillance and quickly grew to the largest communications provider in the network. They are proud to ensure that their customers can receive technologically advanced features that will allow their customers to talk more. You can also eliminate your commute to a facility with features like remote visitation.


High Standard Customer Service Award Is Awarded To Securus Technologies

If you’re looking for a reliable network for inmate calling, Securus is chosen 10 to 1, over their competitors. You can rest assured that they strive hard to ensure that their customers get every minute allotted under their contract. Securus has over 12,000+ IT professionals trained in the highest level of customer service excellence. They were recently awarded the Stevie Award from a panel of over seventy-five judges for a high level of customer service excellence. Securus mandates that their IT professionals hold a high level of customer service to meet the needs of each of their customers.


Securus Technologies Features


Inmate Voicemail

Inmate voicemail is a great way for an inmates friends, love ones, or legal counsel to leave them an important message at any time. This feature is available through their commissary.


Advanced Pay Account

If you have a valid checking or debit card, you can order prepaid features for inmate calls over the phone or through their exclusive website.

You’re invited to become a Securus Technologies customer today by visiting their exclusive website.


Securus Technologies: the Leading Provider of Communication and Security Services in the Prison System

Securus Technologies is a tech Company that provides telecommunication services to correctional facilities. Securus Technologies’ operational centers are in Dallas, Texas, and the firm was founded in 1986. This company has offices in Atlanta, Texas, and Georgia. Securus Technologies currently serves 2,600 correctional facilities in the United States.


About Securus Technologies


Since its inception into the market, Securus Technologies has invested over $600 million in acquisitions, patents, and technologies. This company has been able to stand out in the tech industry. Securus Technologies’ products include investigative tools, monitoring solutions, correction, and public safety solutions. Securus Technologies’ core mission is to develop new technologies on a daily basis to curb the emerging problems in the prison systems. According to the company’s chief executive officer, Mr. Richard Smith, Securus Technologies is brand dedicated to excellence, commitment to clients, and the provision of high-class services.This company recently posted comments received from their happy customers.


Securus Technologies’ customer reviews


One customer thanked Securus Technologies for its investigative tools that aided in solving a case. This evidence resulted in the arrest a perpetrator, who also was a staff member at the correctional facility. This particular customer also expressed his desire of continuing to use Securus Technologies products. Another correctional facility congratulated Securus Technologies for its monitoring tools that resulted in putting a stop to a contraband business in the prison. This client elaborated how calls were monitored, which led to the arrest of contraband, including prescription drugs and alcohol. These calls resulted in the opening of a case involving a shooting that took place in the past. Securus Technologies LSB software was also recognized for its efficiency in solving a case that led to the recovery of illegal assets, money, and drugs. A prison warden also recommended that the LSB software is used in conjunction with the Investigator Pro to ease in the investigation in the correctional facilities.


Securus Technologies – Offering Highly Advanced Crime Prevention Technology

The efficient use of technology is necessary to ensure that the society is safe and secure and that the miscreants in the society do not get a free hand. It is for this reason that companies like Securus Technologies continue to innovate, create and develop new products and services in the field of law enforcement and public safety to help law enforcement, police authorities and public security agencies with tools and technology that would help keep law and order in the community.



Securus Technologies is one of the leading providers of security systems and technology and recently bagged a nomination in the reputed Stevie Awards in the Securus Customer Service Training Department. The winner would be announced in the Caesars Palace in Las Vegas. Securus Technologies is the market leader in the segment of crime prevention technology and has a broad range of products and services that ensure safe and secure community, and helps the law enforcement agencies to perform their duties with diligence and technically sound manner. Currently, the products and services of Securus Technologies are used by over 120,000 inmates and are integrated with the over 3,450 law enforcement, police, and public safety agencies.



Securus Technologies secured the nomination for the customer service training department, and it is an honor for the company considering there were over 2,300 nominations received from different countries from diverse industries. The scores that every business got from the 77 preliminary judges were averaged to find the final score.



Securus Technologies received excellent customer service scores from the judges, and the Senior Vice President of Operations, Danny de Hoyos, at Securus Technologies, said that the company is glad to be nominated for the category. He further added that it showcases the commitment of the company to offering its customers fast, attentive and responsive customer service.

Securus Technologies Is Making Next Week Joyful

Securus Technologies new video displays the heart they have to all humanity. Observing this jailed father speak to his son face to face makes my heart melt. The son is seen jumping up and down with joy. This joy does not come from presents. This joy comes from the boy being able to talk to his jailed father face to face. The boy virtually walks his father through the home, and he is able to show him all the presents under the tree. The father is happy to watch his son open his presents in complete joy.


Securus Technologies has created a system where children and family members can easily speak with their incarcerated loved ones. This video chat system is equipped with the top of the line hardware and software. However, it is very easy to use. The child or family member can easily create an online account with Securus Technologies. The account can be accessed anytime, and it comes with the hardware needed to connect with the jailed family member. Best of all, creating an online account is completely free. Those incarcerated are also able to create a free account. Using this service is as easy as making a traditional jail phone call.


Securus Technologies is doing a lot more than just making products for those incarcerated. This company has also created many products to help law enforcement officials within all communities. Such products include systems like their detective programming application. This application has been created to be used by both detectives and prison employees. This application easily keeps track of prison visitors visiting more than one person on a weekly basis. This application will report if the visitor(s) have been convicted of a crime in the best. Even better, this application will report if these individuals being visited were all responsible for the same or a similar crime.


The prisons that have already accepted this technology believe it is saving lives. This application has accounted for more charges against hundreds of inmates. It has also been responsible for the arrest of hundreds of prison visitors. Lives are believed to be being saved because more and more dangerous people are being pulled off the street. Several months from now, Securus Technologies believes majority of United States prisons will have access to this application. Securus Technologies believes this will cause communities to have a lower crime rate in a quick amount of time.

Securus Experiences 65,000 Downloads of New Video App

Securus Technologies, known for the tech solutions it provides to correctional markets, recently experienced unprecedented downloads of its video conferencing application for mobile platforms. Through Android marketplaces, Video Visit, Securus’ mobile app, was downloaded on Google Play more than 60,000 times in the past six months. Through Apple’s App Store, which launched in early February, had more than 5,000 downloads.

In a statement made by Russel Roberts, Securus Technologies’ Vice President of Marketing and Strategy, the Video Visitation app is there to not only to connect inmates with family through a convenient platform, but also to provide a service thatfile correctional facilities find invaluable. Prior to the technological ability that made video chatting a possibility between inmates and the people in their lives, families of inmates would have to meet the strict time constraints of correctional facilities that require the factoring of money and travel into their lives, making the traditional visitation process burdensome. With video visitation inmates can make calls to family in a manner that maximizes convenience to everyone involved.

Video Visit makes it so mobile devices can connect users to their family serving sentences in jails and prisons across North America. Through iOS devices like the Apple iPhone, iPod Touch, iPad, and mobile phones and tablets running on Android operating systems, family can communicate with their loved ones regardless of where they are, helping to maintain family cohesion until an inmate is released back into the general population in a way that surpasses the limitation of traditional inmate phone calls.

This remote visitation allows users to not only establish video communication, but coordinate with other features of their mobile devices, allowing for sync with calendars, establish notifications to coincide with video calls, and establish communications through Wi-Fi or online connections through their mobile carrier to optimize video quality. All of this is achievable without the need of a conventional desktop computer or any connecting accessories.

Securus Technologies is based in Dallas, Texas, where it provides services and products to thousands of correctional facilities across North America, impacting the lives of more than a million inmates who take advantage of their at-home visitation technologies in order to communicate with loved ones. Learn more by visiting their BBB profile.

Through Securus, correctional facilities can also communicate with emergency services to collect and distribute public information and manage incidents. They even assist in the processing of investigation through biometric technologies, helping law enforcement police prison populations while keeping surrounding communities safer.

Securus often get confused for Securus America, or the popular product SECURUS. Neither of these have any affiliation with Securus Technologies.